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Shipping Policy
Golden Crown is committed to getting your items in your hands as quickly and as cost-effectively as possible. We will try to ship your order/s on the same day and work diligently to keep back orders to a minimum. Flowers and gifts can be delivered locally (Guymon and adjacent towns) on the same day.
All standard delivery products are shipped from our brick-and-mortar store and typically arrive in five to seven business days, depending on distance from Guymon, OK. Upon checkout, you will receive an order confirmation email. In the rare event that the item is temporarily out of stock, you will receive a back-order email with contact information for follow-up. Tracking numbers will be provided in each shipping confirmation email. You will also receive the following update emails: "in transit to your city", "out for delivery" from your local shipping station, and "delivery confirmation" when your package is delivered to your physical address.
Sales tax is automatically calculated by our system.
Return Policy
We hope you will be happy with your every purchase from Golden Crown. However, if you do need to return an item, please read the following policies/frequently asked questions, before starting the return process.
What items are returnable?
Is it easy to return items?
Yes. All return items will require prior authorization before being sent back. Please email [email protected] or call 580-338-3031, so we can begin the process from our end. Unfortunately, we cannot handle items returned without prior authorization. In cases of damage, please send pictures of the damaged items.
What about return shipping costs?
You may be responsible for return shipping costs, depending on the reason for return. Golden Crown pays for it only in the event of a mistake by our fulfillment center or damaged goods. Shipping is not refundable. We don't cover return shipping costs if the reason is because of customer preference, including changing one's mind.
What items are nonrefundable?
All sales are final. We accept returns for exchange on items damaged in transit. In case a return item is out-of-stock, we issue store credits.
How soon will I get my refund?
Once your return items reach our brick-and-mortar store and are inspected, you will receive your refund, typically within 24 to 48 hours. If the item was purchased with a gift certificate, you will be issued an in-store credit for the amount of the item.
If you have a unique circumstance not covered by our policies or need further returns assistance, email us at [email protected]. We will do our best to accommodate your case, after careful evaluation.
